Suzuki best for customer service | Awards - Car News Jul 2019


11:15 Friday 12 Jul 2019

Suzuki has topped a poll for best customer service.

A total of 45,000 consumers were canvassed by the Institute of Customer Service for their latest UK Customer Satisfaction Index, with Suzuki emerging of the top automotive brand.

It is the first time Suzuki has topped the charts since the UK Customer Satisfaction Survey began a decade ago, but with a CSI score of 85.9 in the latest poll the brand was streets ahead of both its competitors and the industry average score of 78.5 points.

Customers were surveyed on various aspects of the way they were treated when dealing with brands including Experience, Customer Ethos, Emotional Connection, and Ethics, and Suzuki scored very strongly in all of these categories.

Nobuo Suyama, Managing Director of Suzuki GB PLC, said: “We are very proud of our achievement to have again been recognised as the best car brand in the Index.  Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers week in, week out, we could not have delivered such a fantastic result.” 


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