Vauxhall plans to take vehicle servicing to a new interactive level with the launch of its new VX360 programme.
VX360° enables Vauxhall’s vehicle technicians to video recommended repair work and share it immediately with the owner by mobile or email, and with customers able to authorise the work with one click the manufacturer hopes the service will be faster, more convenient, and more transparent.
After booking their car in at a participating Vauxhall retailer, the onsite vehicle technician will share a film of the service with the customer via email or text highlighting the details of any urgent or recommended repairs. The customer can then approve the work via the click of a mouse or by emailing the service advisor.
VX360° is available free of charge at participating Vauxhall retailers, and can be requested as part of a regular service. It can be requested on the day, or when booking via the phone or online, and is available with MOT, servicing, and repair bookings.
Alex Shields, Vauxhall’s Aftersales Business Operations Manager, said: “This places customers in a unique position, where they can view the footage and make the choice about whether they wish to proceed and let workshop teams know immediately, saving both time and hassle.”
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