Frequently Asked Questions - Arrange a viewing

General Questions

Where is the Carsite Viewing Centre located?

The vehicles are kept in a secure site; please refer to the location stated at the top of each listing. The exact address is not given out for security reasons. Full detailed maps for travel are provided by Carsite on confirmation of the viewing time.

How far in advance do I have to arrange a viewing?

Carsite viewings are available between 9am and 4.30pm Monday to Friday (excluding public holidays) and are strictly by appointment.

Viewings can normally be accommodated within a few hours of contacting the Carsite Viewing Centre staff. Please inform us if you wish to view more than one car as cars have to be removed from storage.

Can I re-schedule a viewing time or date?

YES! It is possible to re-schedule or cancel a viewing at any stage by contacting Customer Support, but we ask that the Carsite Viewing Centre is given as much notice as possible. The re-scheduled time will be confirmed once again by email with any updated information.

Can I view the car at another location?

Viewings will take place at the location where it is in storage. Please refer to the location stated at the top of each listing.

Can I just turn up at the Viewing Centre and view a car?

NO. The car can be viewed or collected by appointment only from this location. This is to ensure that you are given sufficient time to carry out your viewing.

Can I view more than one car once there?

YES. It is possible to view more than one car at a time, but only if you have confirmed this with the Carsite Viewing Centre staff when booking your viewing. Carsite viewings are available between 9am and 4.30pm Monday to Friday (excluding public holidays) and are strictly by appointment.

How long to I have to check the car over?

Each member of the public will be given ample time to thoroughly inspect each vehicle and to make any enquiries.

Can I bring an independent inspector with me to my viewing?

No, unless it has been specifically agreed previously, and this will be at your own cost. Carsite wants you to feel totally confident when buying a car online, that's why some cars have been independently RAC-inspected for you for FREE (shown on each car listing), which allows you to make your decision with confidence. A comprehensive mechanical and structural inspection featuring a road test and visual inspection.

Can I test drive the car at the time of viewing ?

NO. We are unable to offer test-drives during a viewing. The cars are not road taxed and in some cases require an MOT before they can be used on the road. Carsite wants you to feel totally confident when buying a car online and so it is likely that a comprehensive mechanical and structural inspection featuring a road test and visual inspection of components are included so please look at the report on the car listing which allows you to make your decision with confidence.

Can I view the car even though my finance application hasn’t been approved yet ?

YES. We allow viewings at any stage of the application process. Please be aware that you will only be guaranteed to receive the finance once approved and provided that you are able to supply all the proofs that are requested.

Will I be under obligation to go through with the sale if I decide to view?

NO. Not at all, your Handover Agent is not a sales man; they are simply there for your benefit and to help you with any queries. Although we find that most people who take the time to view our vehicles do indeed go on to win the auctions, YOU remain in control of your decision making process - we just make sure that we provide you with all the information and support you need at every stage.

Questions specific to Auction vehicles

What time can I view a car currently in auction?

Carsite viewings are available between 9am and 4.30pm Monday to Friday (excluding public holidays) and are strictly by appointment. From within the listing, click on the 'Arrange a Viewing' tab.

Alternatively, you can phone our Customer Support team during business hours giving your full name, contact number, the car registration plate and model (shown in the HPI and inspection report) and a suitable date and time.

On conformation of your viewing we will e-mail to confirm the scheduled time and date and send you a location map.

Can I 'end the auction' early after viewing it?

Whilst it is not our policy to end ebay auctions early (except in the case of a technical problem), our ‘virtual showroom’ www.carsite.co.uk lists vehicles which can be removed from sale immediately. What's more, to make it even easier for you, Carsite provides the facility for you to 'BIN' at the viewing centre, all you will need is your credit card to pay the handling fee of £75.00.
It is possible in some instances to collect the vehicle on the same day as a viewing. If you think this could be a possibility, it is best that you inform the Carsite Viewing Centre of your intent, and they will try and advise you of the possibility. Make your viewing appointment as early in the day as possible. This will give you time to organise your Bankers Draft and insurance while the car is being prepared for your collection. Alternatively, if you wish to pay the balance via electronic transfer, this payment will have to be cleared prior to your viewing date. The Carsite staff will be on hand to help you through the process.

What documentation should I bring to the viewing?

Current driving licence that the staff will need to photocopy.

Will I be given the reserve price when I view?

NO. The owners of this vehicle (a major finance house) do not reveal their reserves at any stage of the auction process; we can tell you however that they do set the reserves at wholesale prices bringing you massive savings on normal forecourt prices.

Questions specific to BINs

What time can I view a car in a BIN listing?

Carsite viewings are available between 9 am and 4.30 pm Monday to Friday (excluding public holidays) and are strictly by appointment.

From within the listing, click on the 'Arrange a Viewing' tab ... Alternatively, you can phone our Customer Support team during business hours giving your full name, contact number, the car registration plate and model of the car wished to view (shown in the listing) and a suitable date and time.

On conformation of your viewing we will e-mail to confirm the scheduled time and date and send you a location map.

How can you guarantee the BIN button won’t be clicked while I’m travelling to the Viewing Centre?

We are unable to give you this guarantee because this is an automated procedure.

Should you provide us with your mobile phone number before you leave for the Carsite Viewing Centre and we notice that another buyer has hit the BIN button we shall endeavour to contact you but we are unable to guarantee this. Your journey is entirely at your own risk.

Alternatively, we recommend to secure the car, you can hit the BIN button and pay the £75.00 which is refundable if the car isn't as described on the listing.

Can I secure a BIN car after viewing it?

YES! What's more, to make it even easier for you, Carsite provides the facility for you to 'BIN' at the viewing centre, all you will need is your credit card to pay the handling fee of £75.00.

Can I collect the BIN car the same day as viewing it?

YES! It is possible in some instances to collect the vehicle on the same day as a viewing. If you think this could be a possibility, it is best that you inform the Carsite Viewing Centre of your intent, and they will try and advise you of the possibility. Make your viewing appointment as early in the day as possible. This will give you time to organise your Bankers Draft and insurance while the car is being prepared for your collection.. Alternatively, if you wish to pay the balance via electronic transfer, this payment will have to be cleared prior to your viewing date. The Carsite staff will be on hand to help you through the process.

What documentation should I bring to the BIN viewing?

Current driving licence that the staff will need to photocopy. Should you wish to drive the vehicle away following a BIN viewing and purchase; the following will be required.

• A discussion prior to arrival of your intent - to make sure the vehicle is ready to drive away (No MOT required and valet completed)
• Credit/Debit card to pay £75 Handling Fee. Find out more about your Handling Fee
• Bank Draft made out to Carsite Limited or the Seller if specifically instructed for the full BIN price. Alternatively, if you wish to pay the balance via electronic transfer, this payment will have to be cleared prior to your viewing date. Carsite take payment for the car as agents for the Seller.
• Your valid insurance cover note showing your new cars registration number.

Alternatively, if you have agreed with the Carsite Viewing Centre your intent to purchase - they may be able to arrange a FREE 7 days comprehensive insurance cover for you. ( link for the free 7 days insurance cover is here )

• Note of the phone number of the bank you drew the draft from so that Handover Staff can verify it.
• Copy of the statement of sale emailed to you as proof of your purchase - Carsite provides a facility for you to check and print out Carsite emails.

Each one of these is VERY IMPORTANT and we will be unable to release your car to you unless you have them all present.