Frequently Asked Questions - Problems With..

Why register?
You can register with Carsite if you've won a car or applied for finance.  Register with Carsite and gain instant access to your Online Buyer's Buddy, it's quick, simple and instant. Login is for winners for vehicles only at this stage, however, we've got lots of plans for benefits of registration for non winners for the future.  Please provide your email address if you would like us to inform you of when these benefits are available.
How do I buy with confidence?
eBay offers buyers like you a wide variety of ways to make smart decisions about which sellers to do business with. Learn about your seller:
  • Check UKAutoSite's feedback
  • Read UKAutoSite's About Me page
  • Ask the Carsite a question or phone Carsite Customer Support
  • View the seller's other sales
I've had a suspicious email impersonating eBay, what should I do?
Some members have reported attempts to gain access to sensitive information through email requests that are made to appear that they were sent from eBay. These requests often include links to Web pages that will request that you sign in and submit information. eBay identify these as 'spoofed' email or Web sites. If you are concerned about receiving email of this nature, please review eBay's suggestions to 'minimise unwanted email'. eBay will never ask you to provide sign-in passwords, credit card numbers, or other sensitive information through email. If they request information from you, they will always direct you back to the eBay site. With very few exceptions, you can submit the requested information through your "My eBay" page. If you have received email requesting that you sign in or provide personal information that you suspect was not sent by eBay, we suggest that you report it to eBay.

Take caution with email that includes attachments or links eBay will not send you email that includes attachments and you will not be required to enter information on a page that cannot be accessed from the eBay site. If you receive a message that appears to have been sent from eBay that includes an attachment, do not open it. When possible, you should avoid clicking links. Instead of clicking the link, you should copy the address and paste it into the Address/Location area of your web browser. While eBay may send email that contains links, the links are provided for convenience only. You will not be required to submit sensitive information if a direct link is provided to an eBay page.
 
Will I receive an 'End of Auction Item' notice?
YES! When you win an item through eBay or use Buy It Now to purchase an item through Carsite, you'll receive an email letting you know that the listing has ended successfully. The email will include Carsite's payment instructions and details on what to do next to complete the purchase. .
Can you suspend users from re-registering?
A person suspended from eBay or Carsite loses all membership privileges. A suspended individual is not permitted to participate on Carsite or on the eBay site using any existing account, or to register new accounts. A suspension from eBay or Carsite may be for a fixed length of time, indefinite, or permanent. Suspensions remain in effect until removed by eBay or Carsite. Breaches of policy may result in a range of actions, including:
  • Bid cancellation
  • Limits on account privileges
  • Permanent Account suspension
Members who suspect that someone trading on eBay or Carsite is connected to a suspended account are encouraged to report it by providing the User ID of the suspended member, as well as the User ID that is currently being used. Report it by providing the User ID of the suspended member, as well as the User ID that is currently being used.
What happens to non-paying bidders / buyers?
Before bidding on an item, please remember that you automatically enter into a legally binding contract to purchase the item from UKAutoSite and Carsite, if you're the winning buyer in the listing or use the Buy It Now feature. To help ensure success with your transactions, please follow these suggestions:
  • Carefully review the item description before bidding. If you have any questions about an item, be sure to contact Carsite before placing a bid.
  • Find out from Carsite the payment terms and conditions and ensure the seller will accept your preferred payment before committing to buy.
  • If you have a problem communicating with Carsite through email after you have won the item, you can request contact information (including a phone number) from eBay.
  • Ensure that you update your contact information, including your email address, whenever it changes. Make sure that you don't have any "spam" blocking software installed that may limit Carsite from communicating with you.
  • Carefully review Carsite's terms and details to make sure you are eligible to bid on the item. If Carsite has any buyer requirements that you don't meet, contact us for permission prior to placing a bid or using the "Buy It Now" feature.
  • If you have computer or connection problems, please remember that you can access your eBay and Carsite account through any computer with Internet access, such as those at a library or friend's house. You can monitor your bids from your My eBay or within your Carsite pages from any computer connected with the Internet.
What is your Unpaid Item Policy?
Buyers will enter into a legally binding contract to purchase the item from the seller if they win the online auction-style listing or use the Buy It Now feature. eBay's Unpaid Item policy requires buyers to pay the seller for the items that they commit to purchase.Sellers can file an Unpaid Item dispute with eBay for each of their items that were bought but not paid for. eBay will issue a strike on the account of the buyer who does not honour their obligation to pay (unless the buyer and seller mutually agree not to complete the transaction).If a buyer gets too many strikes within a short period, their account will be suspended indefinitely. In some cases, limits may be placed on the buyer’s account in advance of suspension.
What is your Unpaid Item Process?
Unpaid Items can usually be resolved by direct communication between buyers and sellers. In such cases, eBay provides an online process through which the buyer and seller can communicate with each other to resolve the situation. Please note that eBay's Unpaid Item policy and eBay's User Agreement both make clear that buyers must pay for the items that they commit to purchase.

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