Frequently Asked Questions - About the cars

Can I view the car?
Yes! To see full FAQ's and handy pointers on how to View the car please click here.
Where are the vehicles kept until purchase?
The vehicles are kept in a secure site; please refer to the location stated at the top of each listing. Should you wish to once you have made a bid, you can arrange a viewing, alternatively, should you be the winning bidder or BIN - you will receive full maps and a route finder to assist you.
Can you disclose the reserve price?
NO! The owners of this vehicle do not reveal their reserves; we can tell you however that they do set the reserves at wholesale prices bringing you massive savings on normal forecourt prices.
How do I get my car if I’m the winning bidder of an auction?
If you are the winning bidder, simply secure the vehicle with your £75.00 Handling Fee within 12 hours of winning an auction (refundable if car not ‘as described’). This can be paid either by PayPal or with a credit card (online or by contacting Customer Support).

You will then be guided through your entire transaction by your 'Online Buyers Buddy'. Your vehicle will then be prepared and valeted for your inspection. You will also receive full details, maps, everything you need to know for a smooth collection/transaction. You will then be contacted by the handover agent to arrange a mutually convenient time for collection (9-4 Mon-Fri). We request that handovers take place between 1-5 days following Handling Fee being received.

The winning bid amount is only payable once you have inspected the vehicle and are satisfied that it is ‘as described’. This can be paid via electronic transfer or by a Bankers Draft (we do not accept Building Society cheques).

Credit Cards or cash are not accepted for the winning bid payment, only the £75.00 Handling Fee.
How do I get my car if I click the BIN?
If you decide to “Buy It Now”, we require an immediate online Handling Fee payment of just £75.00 which secures the car for you, (refundable if car not ‘as described’). This can be paid either by PayPal or with a credit card (online or by contacting Customer Support).

You will then be guided through your entire transaction by your 'Online Buyers Buddy'. Your vehicle will then be prepared and valeted for your inspection. You will also receive full details, maps, everything you need to know for a smooth collection/transaction. You will then be contacted by the handover agent to arrange a mutually convenient time for collection (9-4 Mon-Fri). We request that handovers take place between 1-5 days following Handling Fee being received.

The “Buy it Now” price of the car is only payable once you have inspected the vehicle and are satisfied that it is ‘as described’. This can be paid via electronic transfer or by a Bankers Draft (we do not accept Building Society cheques).

Credit Cards or cash are not accepted for the “Buy it Now” price, only the £75.00 Handling Fee.
How many owners has the car had?
When HPI provides data about previous owners, they use their wording literally – the number shown will reflect past owners of the vehicle and does not include the present owner in this figure. So a vehicle shown by HPI to have 0 previous owners will have had none previous to its current owner.
Has car been in any accidents?
Each vehicle comes with an HPI report which is displayed within our listing, this report proves that the car does not have any excess finance, has not been previously declared as written off, is not on the police register as stolen and is correctly registered in the UK.
What is a VAT Qualifying car?
The VAT Status of the car relates to the VAT content shown on the invoice. This does not effect the cost of the car at auction or BIN. Business and trade buyers as well as those exporting the car will need to know if the car is VAT Qualifying.
How accurate is your CAP information?
CAP maintains a database of equipment options, and technical specifications for the vehicles. All of our listings contain this information including engine and performance data. Every care has been taken in compiling these details; however, due to model, year and option variances this information can only provide a guide and does not form part of the 'as described' guarantee.
Is there a warranty?
Most of the cars listed will still have Manufacturer's warranties still in place. Please check the individual car. If this is not clear and you would like further explanation, please do contact our customer support team and we’ll be pleased to help.
Please tell me of any damage
Our listings are as thorough as we can make them, and please do read through all the details posted on the site carefully, as most possible questions about the condition of the cars etc is covered somewhere on the page and actually within the inspection / damage report.
However, if you still have a further question that you do not find answered on the page, please do feel free to contact us on the e-mail address listed with the other details on the listing page and we will do our best to help answer any queries within office hours.
Do you have a quote for repairs?
All cars are sold ‘as seen’, so any additional extras would have to be added after the sale. Please contact your local dealer to give you a quote on fitting any additions.
Does this car have History?
Carsite always select cars which have history, no record of major accidents, no outstanding finance and are not on insurance or police registers.
Are there interior photos?
If you scroll along the thumbnail photographs (which are above the vehicle description on the listing), you will find several detailed interior shots included. Clicking on them will display a larger image.
Who should I contact with questions about a car?
Each listing gives a specific email address for that car. Our friendly customer support team will be happy to answer any questions you may have by phone or e-mail Monday to Friday during normal business hours. We are sorry that we cannot answer questions over the weekend or after hours. Phone: (01234) 761145, or email us at info@carsite.co.uk.

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